Shipping & Returns
CHRISTMAS SHIPPING DEADLINES 2024:
Please order as early as possible to avoid disappointment. The below dates are the cut off dates for when we need to receive your order by. We cannot guarantee Christmas delivery by these dates, we are dependent on Royal Mail and other couriers, and it’s common for them to experience delays at this time of year.
Cut off dates to place orders in time for Christmas delivery:
-UK: 16th December
-Everywhere else: 2nd December
HOW LONG IS DELIVERY?
Most orders are dispatched within 1 – 2 working days.
Cards, Calendars and Coasters are dispatched by our smashing partners at Littledart and will be sent via Royal Mail (2nd class) or on occasion, DHL.
Other items will be sent from our other warehouse, known as Bewilderbeest HQ, where Colonel Mustang runs a tight ship. Your order will either be sent with Royal Mail (1st class) or Evri (Standard delivery).
International orders can take 2-3 weeks to arrive, and please be patient and allow extra time at busy times of the year.
T-SHIRTS: These are made to order and shipped directly to you by a company called Printful. They are usually delivering within 2-4 business days, but please allow longer at busy times of year.
Please note, the delivery times are an estimate only, and are not guaranteed by our couriers.
If you need your order quickly please contact us and we will do our best to get it to you as fast as we can! Email info@bewilderbeest.co.uk and Colonel Mustang will deploy the troops.
Postage and Packaging Standard Rates
UNITED KINGDOM DELIVERY
Standard delivery: £2.50 on items costing less than £30.
T-Shirts cost £3.95 to deliver.
Free delivery on orders over £30
Please note that all orders over £60 are sent tracked.
INTERNATIONAL DELIVERY
Greeting cards, Coasters, Gift Wrap, Calendars, Small Prints – £8.00
Prints – £12.95
Notecards – £8.50 for 1 set, £12.95 for 3 sets
Placemats – £8.50 for 1, £22 for a set of 4 (They are heavy & quite expensive to send unfortunately).
T-Shirts cost £3.95 to deliver.
Please note, on occasion, our standard rates may vary – please check the details on the product page for any changes/ updates.
CHANGES TO EU SHIPPING: DECEMBER 2024
Unfortunately we have had to stop shipping to the EU (hopefully only temporarily). This is due to a new law coming in on 13th December 2024 – GPSR (General Product Safety Regulations), which is bringing major changes to product safety standards across the EU. The requirements of this new law are currently complex and unclear how they relate to gift products and greeting cards, so we have taken the difficult decision to stop shipping to the EU until the new laws and regulations for our industry are clearer. We are very sorry about this, and hope this changes in due course.
RETURNS, REFUNDS & EXCHANGES
We love what we do and we that hope you love your Bewilderbeest purchase as much as we enjoyed making it. However, if there is an issue we are pleased to offer you a refund or exchange if required (minus any delivery costs).
You can return an item within 30 days of receipt, as long as it is unused and in its original packaging. We reserve the right to refuse an exchange or refund if items are non-saleable.
We will be happy to exchange the item for a replacement or to make a refund, which will go onto the card which was used when you made your purchase.
Please note, if 30 days have expired then unfortunately, we are unable to accept your return.
To organise a return or discuss a problem with your order, please contact us: info@bewilderbeest.co.uk
T-SHIRTS RETURNS:
Please note that t-shirts are made to order by a company called Printful.
Returns are accepted for misprinted/ damaged/ defective items only. Please ensure you use the Size Guide to order the correct size.
For the full Printful returns policy, please click here.
For any questions regarding this, please contact us: info@bewilderbeest.co.uk
Bewilderbeest Ltd is a company registered in England and Wales
Company No. 11846652
VAT No. GB373895446